Multiple brands
JBC, CKS and Mayerline each have their own collections, planning rhythm and retail priorities.
CUSTOMER CASE · CLAES RETAIL GROUP
One supply chain. One version of the truth.
Claes Retail Group needed a single, reliable view on supplier follow-up, production tracking and transport progress across its multi-brand fashion supply chain. SCOPTIS helped translate that complexity into a global supplier platform that gives suppliers, forwarders and internal teams one shared way of working.
THE OPERATIONAL REALITY
Fashion retail depends on timing, visibility and partner collaboration.
Claes Retail Group unites JBC, CKS and Mayerline. Behind those brands is a global supply chain with suppliers, forwarders, logistics teams, buying teams and retail planning all depending on the same flow of information. When that information is fragmented, the business loses the shared visibility it needs to keep products moving towards the stores.
Global suppliers
Production updates and goods-ready dates need to be collected consistently across many partners.
Transport partners
Forwarders need to provide progress updates so CRG can track shipments and arrival timelines.
THE CHALLENGE
Important supply chain information was spread across tools, emails and files.
Supplier production updates, goods-ready dates, shipping schedules and transport feedback were not available in one central place. That made it difficult for global supply chain, logistics and buying teams to maintain a clear, real-time view of order progress and arrival timelines.
The lack of one reliable source of information also made it harder to forecast transport capacity, track milestones and ensure on-time, in-full deliveries to stores in line with sales and marketing planning.
Emails
Files
Supplier updates
Forwarder feedback
No single
source of truth
source of truth
PROCESS FIRST
Before building the portal, SCOPTIS redesigned the way of working.
SCOPTIS took on the role of business process re-engineer. Together with stakeholders from global supply chain, logistics and buying, we mapped existing workflows, identified inefficiencies and defined a standardized end-to-end process for supplier follow-up, production tracking and transport management.
This process-first step was essential. The goal was not simply to digitize existing communication. The goal was to create one shared operating model that suppliers, forwarders and internal teams could all use reliably.
Map
Understand current supplier follow-up, production tracking and transport management flows.
Standardize
Define a common process and consistent milestones across brands, suppliers and forwarders.
Translate
Turn the process into a global supplier portal with clear roles, data and responsibilities.
Global
supplier
platform
supplier
platform
Purchase orders
Goods-ready dates
Shipment booking
Transport updates
Warehouse delivery
THE DIGITAL SOLUTION
A global supplier platform became the shared workspace for all parties.
The new process was translated into a global supplier portal, designed and implemented by SCOPTIS. The platform centralizes all purchase orders for JBC, CKS and Mayerline, creating a single source of truth for suppliers, forwarders and internal teams.
Suppliers share logistics information and estimated goods-ready dates through the portal. Once production is complete, shipments are booked directly with appointed forwarders. Forwarders then provide continuous updates on transport progress and arrival times.
INTEGRATION + ORCHESTRATION
The platform does more than collect data. It coordinates the process.
CRG is a clear example of how integration and orchestration reinforce each other. Integration makes supplier, purchase order, shipment and transport data available in one environment. Orchestration makes that data actionable by guiding suppliers, forwarders and internal teams through the right steps at the right moment.
Integration
Centralize purchase orders, logistics information, goods-ready dates, shipment bookings and transport updates.
Orchestration
Structure who provides which information, when it is needed, which milestone comes next and where exceptions require attention.
Collaboration
Give suppliers, forwarders and CRG teams one shared process instead of disconnected communication streams.
WHAT CHANGED FOR PEOPLE?
A shared view changed how teams and partners work together.
The platform creates value because it gives each participant the same reliable picture of the supply chain, while still showing the information that matters for their own role.
Buying teams
Clearer follow-up on production status, supplier commitments and expected availability.
Logistics teams
Better insight into shipment planning, transport capacity and arrival timelines.
Suppliers
A structured way to share production updates, goods-ready dates and shipment information.
Forwarders
A central process for booking shipments and updating transport progress.
RESULTS
End-to-end supply chain visibility, from purchase order to warehouse delivery.
By combining process optimization and digital transformation, SCOPTIS helped CRG gain transparency, improve collaboration with partners and establish a scalable foundation for future supply chain growth.
One centralized platform for supplier and transport data
Real-time visibility on order progress and milestones
Better transport capacity planning and shipment follow-up
Smoother coordination between suppliers, forwarders and internal teams
More reliable support for on-time and in-full deliveries
A scalable foundation for future supply chain collaboration
“The implementation of our global supplier platform has been a real game changer for Claes Retail Groep. For the first time, all supplier and transport information is centralized, giving our teams full visibility and control across the supply chain.”
WHAT THIS CASE ILLUSTRATES
SCOPTIS connects process design, partner collaboration and digital execution.
Process re-engineering
The project started by redefining the way supplier follow-up and transport management should work.
Single source of truth
The platform aligns supplier and transport data across brands, partners and internal teams.
Orchestrated collaboration
Each party knows what information is needed, when it is needed and how it supports the next process step.
Operational visibility
Milestones are tracked from purchase order creation to warehouse delivery, supporting better planning and control.
NEXT STEP
Need one reliable view across suppliers, logistics partners and internal teams?
SCOPTIS can help you redesign the process and create the digital platform that turns fragmented partner communication into coordinated operational control.