Lobster chosen after evaluation
The platform was selected to support long-term integration strategy and omnichannel ambitions.
CUSTOMER CASE · X²O BATHROOMS
A fast and confident start with Lobster.
X²O had selected Lobster as the middleware platform to modernise its omnichannel integration architecture around Microsoft Dynamics 365 Business Central. SCOPTIS helped the internal team get up to speed quickly through guidance, training, co-development and reliable support.
THE STARTING POINT
Omnichannel retail requires stable and scalable integrations.
X²O combines a strong showroom network with a high-performance online shop. With Microsoft Dynamics 365 Business Central becoming the new backbone of the systems landscape, the company needed a future-proof integration approach to connect all surrounding applications reliably.
Business Central as backbone
The new ERP needed to exchange data reliably with retail, customer, logistics and data applications.
Internal team enablement
The customer wanted to build its own capability instead of relying completely on external delivery.
SCOPTIS ROLE
SCOPTIS made the first phase practical, structured and confidence-building.
The ambition was not to create dependency. SCOPTIS helped the internal team understand the platform, design the first flows correctly and build confidence through practical work on real use cases.
Initial setup
Guide the technical setup and define best practices for integration design, deployment and monitoring.
Hands-on training
Use real-world use cases so the internal team can understand complex concepts faster.
First integrations
Work with IT and business teams to deliver stable, secure and transparent data flows quickly.
Support continuity
Provide reliable technical and functional support during the first phase, then remain available for advanced questions.
HOW THE RELATIONSHIP EVOLVED
From hands-on coaching to knowledge centre in the background.
The X²O team quickly built confidence in Lobster. Simple integrations could be developed independently within days, and more complex integrations followed within weeks. SCOPTIS then evolved from implementation coach to on-demand expert reference for advanced features and special use cases.
Fast start
Co-development
Independent delivery
Expert reference
“The hands-on training was well-structured, clear, and directly aligned with real-world use cases, which allowed me to grasp complex concepts much faster than expected.”
Stefaan De Rick, X²O Integration & DWH Analist
RESULTS
A stronger Lobster foundation with faster operational value.
Fast onboarding of the internal X²O Lobster team
First integrations delivered in a short timeframe
Growing ability to develop complex processes independently
SCOPTIS as trusted expert reference for special cases
NEXT STEP
Starting with Lobster and looking for a confident first step?
SCOPTIS can help your team turn the platform into working integrations, build internal capability and stay available as a trusted expert partner for special cases.