“I had the pleasure of working with a SCOPTIS Lobster Expert, Tim Smits, to quickly get up to speed with the Lobster Data Platform, and I couldn't be more impressed. From day one, their deep knowledge and practical approach made a huge difference. The hands-on training was well-structured, clear, and directly aligned with real-world use cases, which allowed me to grasp complex concepts much faster than expected.
Throughout the first year, SCOPTIS provided reliable 24/7 technical and functional support, giving us complete peace of mind that our systems were running smoothly at all times.
Thanks to their excellent guidance and support, I now feel well-equipped to work independently with the Lobster Data Platform which is a fun and extremely powerful tool to work with. In fact, we’ve already been able to independently set up complex processes, which clearly reflects the high quality of the training and the solid foundation that was provided.“

Stefaan De Rick, X²O Integration & DWH Analist

X²O Bathrooms – Building a Connected Omnichannel Architecture

As an omnichannel retailer with a complex product portfolio and a strong customer-centric focus, X²O Bathrooms depends on seamless integration between all components of its business architecture. These integrations must be flexible, scalable, and highly reliable to support consistent customer experiences across all channels.

In the past, integrations were developed as custom extensions to legacy systems. When X²O decided to implement Microsoft Dynamics 365 Business Central as the new backbone of its systems landscape, the company saw an opportunity to modernize and standardize its integration approach. To connect the wide range of applications surrounding the new ERP, X²O chose to invest in a specialized integration middleware.

After a thorough market evaluation, the Lobster Data Platform was selected as the solution best suited to support X²O’s long-term integration strategy and omnichannel ambitions.

SCOPTIS – Enabling a Fast and Confident Start

To accelerate the implementation of the Lobster Data Platform and ensure a smooth onboarding of the internal team, X²O engaged SCOPTIS as a trusted integration partner.

SCOPTIS provided expert guidance during the initial setup of the platform, helping X²O define best practices for integration design, deployment, and monitoring. Their consultants worked closely with X²O’s IT and business teams to deliver the first integrations in a short timeframe, ensuring that data flows between systems were stable, secure, and transparent.

In addition to implementation support, SCOPTIS offered technical and functional coaching to empower X²O’s internal users and shorten the learning curve. With round-the-clock availability during the first phase, SCOPTIS ensured business continuity and gave X²O complete confidence that critical integrations were running reliably at all times.

Results

Through close collaboration with SCOPTIS, the X²O team quickly built up expertise and confidence in using the Lobster Data Platform. Within just a few days, they were able to develop simple integrations independently. Guided by the SCOPTIS Lobster expert, their skills expanded rapidly, enabling them to design and implement more complex integrations within weeks.

This accelerated knowledge transfer allowed X²O to deliver on business expectations faster and establish a solid foundation for its future integrated landscape. Today, the SCOPTIS expert serves as an on-demand point of reference for advanced features and special use cases, while the Lobster Data Platform continues to deliver the value X²O Bathrooms envisioned.

Our customers cover the entire scope of global retail and industrial activities and face a wide range of challenges. Their common factor is that they aim to remain or become leaders in their business by implementing the optimal processes and supporting technologies, tailored to their business scope and model.